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Employment opportunities

Membership Services Operator

The West Coast Eagles is a dynamic organisation that prides itself on its core values. We are seeking a highly organised and proactive person to fulfil the role of Membership Services Operator. This position plays a vital customer service role as the first point of contact for West Coast Eagles members and fans through the Membership Services Centre (MSC). In addition to provision of operational support for membership, fan engagement and merchandise initiatives. The successful candidate will have exceptional attention to detail, highly developed written and verbal communication skills, problem solving and conflict resolution skills and an ability to work effectively in a team environment.

The Membership Services Operator will be responsible for these key areas within the department:

  • Customer Service & Member Satisfaction:
    • Provide outstanding customer service to both members and fans as a key role within MSC to ensure outstanding membership satisfaction scores are maintained and developed.
    • Undertake the role of first point of face-to-face, telephone and/or electronic contact.
    • Assist with outbound call campaigns to obtain member contact information, and other member engagement initiatives, as required.
  • Administration duties including coordination of filing, document archiving, stationery and supplies; managing department mail and email; and assisting with in-house membership fulfilment, mailing and stock control.
  • Assisting with Member & Fan Engagement initiatives, engaging non-members to sell supporter memberships, assisting with membership delivery, and promotion of the member seat return program.

The successful candidate will have strong computer skills, including experience in databases and the MS Office suite of programs. Demonstrated experience in a customer service or retail position is essential.

There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends.  The remuneration and benefits provided factor in this requirement.

Please apply on Seek.com.au (including a covering letter & resume) attention to Melissa Burrows – HR Manager. Applications close at 12.00pm on Tuesday, March 7, 2017.  Applications without a covering letter will not be accepted.

This role is not open to Recruitment Agencies.