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Employment opportunities

 

Membership Services Operator

The West Coast Eagles is a dynamic organisation that prides itself on its core values. We are seeking a highly organised and proactive person to fulfil the role of Membership Services Operator. This role will play a vital operational customer/membership service role in providing the first point of contact for West Coast Eagles members and fans through the Membership Services Centre (MSC) and operational support for membership, fan development and merchandise initiatives. The successful candidate will have a strong attention to detail, highly developed written and verbal communication skills, problem solving and conflict resolution skills and an ability to work effectively in a team environment.

The Membership Services Operator will be responsible for these key areas within the department:

- Customer Service & Member Satisfaction:

  • Provide outstanding customer service to both members and fans as a key role within MSC to ensure outstanding membership satisfaction scores are maintained and developed.
  • Undertake the role of first point of face-to-face, telephone and/or electronic contact.
  • Assist with outbound call campaigns to obtain member contact information, and other member engagement initiatives, as required.

- Administration duties including coordination of filing, document archiving, stationery and supplies; managing department mail and email; and assisting with in-house membership fulfilment, mailing and stock control.

- Assisting with Member & Fan Engagement initiatives, engage non-members to sell supporter memberships, assist with membership delivery, and promote the member seat return program.

The successful candidate will have strong computer skills, including databases and the MS Office suite of programs. Demonstrated experience in a customer service or retail position is essential.

There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends.  The remuneration and benefits provided factor in this requirement.

Please apply via https://www.seek.com.au/Job/31662343?_ga=1.238928648.94094472.1466755434 (including a covering letter & resume) attention to Melissa Burrows – HR Manager. Applications close at 5.00pm on Thursday, September 8, 2016.  Applications without a covering letter will not be accepted.

This role is not open to Recruitment Agencies.

 

Systems & Management Accountant

The West Coast Eagles is a dynamic organisation that prides itself on its core values. We currently have an exciting opportunity within our Finance and Business Operations department in the role of Systems & Management Accountant. Reporting to the Financial Controller, this full time position will play a pivotal role across areas of management accounting and reporting, finance related systems development, risk management and compliance.

The key responsibilities of this role include:

Management Accounting and Systems Development:

  • Finance integration related systems maintenance, including scoping, development, and implementation across the club’s Finance, Membership, Retail and CRM systems.
  • Development & implementation of improved management information and reporting systems.
  • Administration of the contract management process & system
  • Fixed assets management
  • Stadium product/Inventory sales management, liaising with multiple departments
  • Assistance with half and full year financial audits, FBT returns & reporting requirements of club’s shared service activities
  • Processing CRM & accounting system data
  • Procurement planning to drive cost efficiencies and value adding
  • Assistance with budgets, forecasting and cash flow management
  • Business intelligence reporting

Risk Management and Compliance:

  • Management of the club’s Risk Management Program and plans– including compliance with minimum standards & KPIs
  • Management of the club’s collective insurance program
  • Assist with AFL soft cap reporting & cost control
  • Assist with internal audit processes, accountability and process improvement
  • Assist with legal compliance, including Privacy Act requirements
  • Compliance reporting including ABS, ASIC & Trustee reporting

A tertiary degree in accounting (or similar studies) and advanced skills in Microsoft Excel are necessary for this role. CA or CPA qualifications and experience with Technology One system would both be highly regarded, but not essential. This role requires a high level of communication and interpersonal skills with an ability to build relationships, partner with various stakeholders and provide technical information to non-technical people in an empathetic and productive manner. The successful candidate will need a high level of attention to detail, strong organisational skills, and proven experience in project managing system improvements.

There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends. The remuneration and benefits provided factor in this requirement.

Please apply via https://www.seek.com.au/Job/31660146?_ga=1.27623988.94094472.1466755434 (including a covering letter & resume) attention to Melissa Burrows – HR Manager. Applications close at 5pm 12th September 2016.  Applications without a covering letter will not be accepted.

This role is not open to Recruitment Agencies.

 

Premium Sales Account Manager

The West Coast Eagles is a dynamic organisation that prides itself on its core values. We currently have an exciting opportunity for an enthusiastic and highly motivated individual to join this dynamic environment within our Marketing team in the role of Premium Sales Account Manager. This full time role reporting to the Corporate Sales Manager, will provide effective sales support to the premium sales & events team in maximising all forms of premium income and special projects, along with identifying and developing new commercial opportunities and partnerships in accordance with the strategic marketing plan.

The main responsibilities of the role include:

  • Sales, servicing and renewals of our premium hospitality products and experiences.
  • Drive new sales of the club’s traditional income streams including corporate boxes and coterie memberships.
  • Prospecting, telemarketing and creating new sales via cold calls, LinkedIn and direct email.
  • Drive sales of the club’s Toyota AFL Grand Final packages.
  • Provide sales support of the club’s various advertising media including LED & ground signage, video scoreboard, digital, Eagle Vision and Eagle Eye magazine.
  • Maintain and develop strong relationships with the club’s current corporate client base built on trust and integrity, and build on their existing network of key contacts.
  • Prepare premium inventory and other marketing activations for game day.
  • Provide support to the Corporate Sales Manager in acquiring additional revenue through new business initiatives.

A minimum of three years proven sales experience, the ability to manage budgets, and an understanding/knowledge of the AFL/sports industry (other industries are encouraged to apply) are all essential for the role. The successful candidate will also require a strong network of their own corporate contacts and proven experience in account servicing, with a high level of strategic thinking and marketing planning skills. A strong level of communication (written and verbal) and networking skills, with the drive to achieve sales targets is also essential, as is the ability to build effective working relationships in a team environment.

Tertiary qualifications in a marketing or business related discipline would be highly regarded. There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends.  The remuneration and benefits provided factor in this requirement.

Please apply through https://www.seek.com.au/Job/31670999?_ga=1.138257208.94094472.1466755434 (including a covering letter & resume) attention to Melissa Burrows – HR Manager. Applications close at 5.00pm on Wednesday, 7th September 2016.  Applications without a covering letter will not be considered.

This role is not open to recruitment agencies.