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West Coast Eagles

Latest News

WAFL: McInnes proud of Eagles’ resilience

WAFL Eagles skipper Fraser McInnes says his side is ignoring finals chatter and focused on playing the Sharks

4:45pm Aug 23, 2019

Simpson: Naitanui on track to play first final

Adam Simpson says Nic Naitanui should be available for week one of the finals

1:45pm Aug 23, 2019

Employment opportunities

Club Ticketing Sales & Strategy Manager

The West Coast Eagles is a dynamic and exciting brand that prides itself on its core values and unique culture.  We are entering an exciting time at the Club with our recent move to our new elite training and administration facility at Mineral Resources Park and as we launch our AFLW team in 2020.

We are looking for a Club Ticketing Sales & Strategy Manager to join our Supporter Operations department. This position plays an important leadership role in the West Coast Eagles Consumer Services Centre (CSC) in overseeing the delivery of the club’s ticketing sales and operations.

The key responsibilities for this role will include: 

  • Overseeing all ticketing operations for West Coast Eagles home matches, including coordinating key operational timelines and working with Ticketmaster, VenuesLive and the AFL.
  • Management of the Seat Return Program,
  • Developing strategies and innovations to incorporate new technologies and database growth in order to optimise ticket sales and attendance,
  • Assisting the CSC team in match-day operations with a focus on ticketing related questions and issues,
  • Management of all internal club ticketing services and providing support to staff where needed,
  • Working with key internal stakeholders to provide accurate financial reconciliation of ticketing and membership sales.

Our ideal candidate will have:

  • Demonstrated experience with records and complex databases
  • Highly developed written and verbal communication skills
  • Demonstrated understanding and delivery of high quality customer service
  • Highly developed problem-solving and conflict resolution skills
  • Demonstrated ability to show initiative and work proactively
  • Well-developed time management skills, including the ability to prioritise effectively
  • Very strong attention to detail
  • Highly developed computer skills, including databases and the Microsoft Office suite of programs, with a focus on Excel skills
  • Demonstrated experience in a sales, strategy or business operations role
  • Previous experience in sports, entertainment, events or ticketing is desirable, but not essential

There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends. The remuneration and benefits provided factor in this requirement.

We are committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islanders and non-indigenous people.

It is a requirement for all applications to be submitted via Seek and include a covering letter and resume. Applications without a covering letter will not be accepted.

Applications close at 12pm on Friday 6 September 2019.

This role is not open to recruitment agencies.

Consumer Service Representatives (two positions)

The West Coast Eagles is a dynamic and exciting brand that prides itself on its core values and unique culture.  We are entering an exciting time at the Club with our recent move to our new elite training and administration facility at Mineral Resources Park and as we launch our AFLW team in 2020.

We now have the opportunity for two experienced customer services professionals to join the club in two newly created full time positions.

Working within our Supporter Operations department, the Consumer Sales & Service Representative and the Consumer Data & Service Representative will play critical roles in providing exceptional customer services to West Coast Eagles members and fans through the Consumer Services Centre (CSC).

The key responsibilities for both of these positions will include:

  • Providing outstanding customer service to both members and fans via phone, email and face-to-face contact, to ensure exceptional membership satisfaction scores are maintained and developed,
  • Assist with member engagement initiatives during all home matches,
  • Assist with the delivery of member and other club events.

Our ideal candidates for both of these positions will have:

  • Demonstrated understanding and delivery of high quality customer service
  • Highly developed written and verbal communication skills
  • Very strong attention to detail
  • Demonstrated ability to show initiative and work independently
  • Highly developed problem-solving and conflict resolution skills
  • Demonstrated ability to show initiative and work proactively
  • Demonstrated ability to work effectively in a team environment
  • Highly developed computer skills, including databases and the Microsoft Office suite of programs
  • Experienced with an email campaign manager will be favourable
  • Demonstrated ability to maintain confidentiality
  • Previous experience in sports, entertainment, events or ticketing is desirable, but not essential

In addition to the above, the:

Consumer Data & Service Representative will be responsible for:

  • Assisting with the creation of eDM’s, direct mail and SMS campaigns, and other outbound communications to members,
  • Provide database support to allow greater engagement though the club’s communication channels,
  • Provide key support in the preparation and analysis of data for outbound communications.

It is essential for the successful candidate to have experience in eDM creation and the use of an email campaign manager for this position.

Consumer Sales & Service Representative will be responsible for:

  • Actively promoting membership and ticketing sales through outbound initiatives, including the member Seat Return Program,
  • Assist with customer services duties and back of house fulfilment in the West Coast Eagles Superstore,
  • Manage incoming and outgoing Supporter Operations mail and email, as required.

There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends. The remuneration and benefits provided factor in this requirement.

We are committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islanders and non-indigenous people.

It is a requirement for all applications to be submitted via Seek and include a covering letter and resume. Please clearly identify on your covering letter the position for which you are applying. Applications without a covering letter will not be accepted.

Applications close at 12pm on Friday 6th September 2019.

These roles is not open to recruitment agencies.