The West Coast Eagles have returned to Perth and we will play our first match in front of a home crowd at Optus Stadium for 2020 on Sunday, July 26, against Collingwood. Bouncedown is scheduled for 1.35pm.
In line with the State Government’s Phase 4 easing of COVID-19 restrictions, Optus Stadium is currently permitted a 50% capacity crowd, or 30,000 persons.
In order to meet capacity and social distancing regulations, seating arrangements for the venue have been completely reconfigured, with every second row unavailable, and many seats near the field not accessible.
Consequently, this means that some changes will apply while in Phase 4, compared to usual member match access for Optus Stadium.
Firstly, we will not be able to accommodate all members who hold home match entitlements as part of their member benefits; secondly, there is no ability to assign Reserved Seat members the regular seat or seating category that they would normally occupy for a home match.
To facilitate these changes, the club will run a ticket booking and allocation process via Ticketmaster (click here to proceed to the Ticketmaster page). This is not a purchase process; no fees will be charged.
This ticket booking and allocation process will run very similarly to what members would normally experience when purchasing tickets to a home final at Optus Stadium.
There will be two booking windows as a part of this process. As a way of saying ‘thank you’ to those members who have generously pledged some or all of their 2020 membership fees to the club, these members will receive the first window and priority in the process.
Window 1: PLEDGE – From 9am Wednesday, July 22 until 10am Thursday, July 23 (exclusive period concludes when Window 2 opens)
Window 2: CREDIT – From 1pm Wednesday, July 22 until 10am Thursday, July 23.
To complete the process, members will require their barcodes, which were emailed on Friday afternoon. Please contact the Membership Team on email@example.com if you have yet to receive your barcodes.
There will also be a small general public sale of tickets later in the week through Ticketmaster; details of this will be advised in the coming days.
Some other changes to this match day and ticketing are as follows:
• It is vital that all members carefully read the very strict Optus Stadium conditions of entry prior to booking their tickets: https://optusstadium.com.au/legal/conditions-of-entry
• There is no ability to request specific seating; as a part of this booking process, tickets will be allocated randomly across the entire stadium, and there will be no ability to change seats once allocated. It is highly unlikely members will be assigned a seat in the same category or general area as their normal reserved seating. We acknowledge that this is not ideal, however, it is the fairest and most functional solution when working within the reduced capacity and distancing requirements. Members should consider this carefully before attempting their booking.
• Due to the strict capacity guidelines, all patrons, including children under five, will require a ticket to enter the stadium. This applies to everyone, even small babies. To book a ticket for a child, members must use one of their eligible barcodes.
• To avoid entry delays, no bulky items or bags larger than A4 in size will be permitted into Optus Stadium.
• For those with accessible seating requirements, the club will contact you directly if your normal reserved seat allocation is within a universal access (wheelchair) row.
For a full list of frequently asked questions, please click here: https://am.ticketmaster.com/westcoasteagles/covid-19-faqs#/
If you have any questions, you can call our Membership Services Centre on (08) 9388 4566, or you can email firstname.lastname@example.org; however, please be mindful that we are currently experiencing a heavy volume of calls and emails and there may be some delays in reaching us.
We appreciate your support and understanding at this challenging time, and look forward to seeing as many members at possible back at Optus Stadium next week.